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PRIVACY POLICY

Privacy Policy

This Privacy Policy outlines the procedures by which www.scntsfragrances.com and its subsidiary, SCNTS Fragrances (referred to as "the Site" or "we"), collect, employ, and divulge your Personal Information when you visit the Site or make a purchase.

Contact

If you have additional inquiries, require more information about our privacy protocols, or wish to file a complaint after reviewing this policy, please feel free to reach out to us via email at hello@scntsfragrances.com

Collection of Personal Information

During your visit to the Site, we gather specific details about your device, interactions with the Site, and data necessary for processing your purchases. If you contact us for customer support, we may also collect additional information. In this Privacy Policy, any information pertaining to an identifiable individual (including the details below) is referred to as "Personal Information." Please refer to the list below for further insights into the Personal Information we collect and the reasons behind it:

  1. Device Information

    • Purpose of collection: To ensure the Site loads accurately for you and to conduct analytics on Site usage for optimization.
    • Source of collection: Automatically gathered when you access our Site through cookies, log files, web beacons, tags, or pixels.
    • Disclosure for a business purpose: Shared with our processor, Shopify.
    • Personal Information collected: Version of the web browser, IP address, time zone, cookie data, viewed sites or products, search terms, and your interactions with the Site.
  2. Order Information

    • Purpose of collection: To provide products or services as per our contract, process payment information, arrange shipping, generate invoices and order confirmations, communicate with you, screen orders for potential risks or fraud, and, in accordance with your preferences, provide information or advertising regarding our products or services.
    • Source of collection: Collected directly from you.
    • Disclosure for a business purpose: Shared with our processor, Shopify.
    • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
  3. Customer Support Information

    • Purpose of collection: To offer customer support.
    • Source of collection: Collected directly from you.

Sharing Personal Information

We share your Personal Information with service providers to assist in delivering our services and fulfilling our agreements with you, as explained above. For instance:

  • We employ Shopify to operate our online store. You can learn more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with relevant laws and regulations, respond to subpoenas, search warrants, or other lawful requests for information we receive, or to safeguard our rights.

Behavioral Advertising

As described earlier, we utilize your Personal Information to offer you targeted advertisements and marketing communications that we believe will be of interest to you. This may involve:

  • Utilizing Google Analytics to comprehend how our customers use the Site. Further details on how Google handles your Personal Information can be found here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • Sharing information about your Site use, purchases, and interactions with our ads on other websites with our advertising partners. Some of this information is shared directly with our advertising partners, and in certain cases, it is collected through the use of cookies or similar technologies, based on your location.
  • Using Shopify Audiences to display ads on other websites, in collaboration with our advertising partners, to buyers who have made purchases with other Shopify merchants and may share your interests. Information about your Site use, purchases, and the email address linked to your purchases is also shared with Shopify Audiences, through which other Shopify merchants may present you with offers that align with your preferences.

For more information on how targeted advertising functions, visit the Network Advertising Initiative's educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

Moreover, you can opt out of some of these services by visiting the Digital Advertising Alliance's opt-out portal at: https://optout.aboutads.info/.

Use of Personal Information

We employ your Personal Information to deliver our services, which encompasses offering products for sale, processing payments, handling order shipment and fulfillment, and keeping you informed about new products, services, and promotions.

Legal Basis

In accordance with the General Data Protection Regulation ("GDPR"), if you reside in the European Economic Area ("EEA"), we process your personal information based on the following legal grounds:

  • Your consent.
  • The execution of the contract between you and the Site.
  • Compliance with our legal obligations.
  • Safeguarding your vital interests.
  • Performing a task carried out in the public interest.
  • Pursuing our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

Upon placing an order on the Site, we will retain your Personal Information for our records unless you request its deletion. For further information on your right to erasure, please refer to the "Your rights" section below.

Automated Decision-Making

If you are an EEA resident, you have the right to object to automated decision-making, which includes profiling and has a legal impact or a significant effect on you.

We engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor, Shopify, uses limited automated decision-making to prevent fraud, which does not have a legal or otherwise significant effect on you.

Services involving elements of automated decision-making include:

  • A temporary blacklist of IP addresses associated with repeated failed transactions, which persists for a limited number of hours.
  • A temporary blacklist of credit cards associated with blacklisted IP addresses, which persists for a limited number of days.

Selling Personal Information

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 ("CCPA"), to enhance your experience with our Site and its subsidiaries.

Your Rights

GDPR

If you reside in the EEA, you have the following rights concerning your Personal Information:

  • Access to the Personal Information we have on record, with the ability to port it to a new service, and the right to request corrections, updates, or erasure of your Personal Information. To exercise these rights, please contact us using the provided contact information.

Your Personal Information will initially be processed in Ireland and subsequently transferred outside of Europe for storage and further processing, including in Canada and the United States. For more information on data transfers in compliance with GDPR, consult Shopify's GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a California resident, you possess the following rights concerning your Personal Information (also known as the 'Right to Know'):

  • Access to the Personal Information we maintain about you.
  • The option to port your Personal Information to a new service.
  • The right to request corrections, updates, or erasure of your Personal Information. To exercise these rights, please contact us using the provided contact information.

If you desire to appoint an authorized agent to submit these requests on your behalf, please reach out to us at the address mentioned above.

Cookies

A cookie is a small data file downloaded to your computer or device when you visit our Site.